The Gentleman’s marketplace
The Gentleman Français could also sell products under his name.
The third party (called the partner or vendor) is fully responsible of processing the order and the shipment. It is in charge of refunding the order in case of a product return. The Gentleman Français could help you to contact the vendor.
The Gentleman pays particular attention to the professionalism of the vendors and may allow itself to withdraw access rights if the required level of quality is not achieved. This verification involves good business practices, such as verifying the data provided by the vendor, the contacts he gives on his card, the return clauses, certifications of third party organizations, the sales success rate, customer evaluations, etc….
The administrators of the Gentleman Français verify every published ad but do not act as guarantor for the vendor. Every buyer has to verify the sincerity of the vendor and the proposed product.
Within the hour, a confirmation email is sent to you indicating the validation of your order and payment.
You can see your orders in your personal account by clicking on “My Account”, then “My Orders”.
It is impossible to modify the contents of a order which was validated.
PayPal is a secure online account that stores and safeguards your bank, credit or debit card details, which allows you to pay safely and easily without sharing any of your financial information. Creating your PayPal account is easy. After choosing PayPal as the Payment method in the check-out area and after click on “Payment” button, you will be forwarded to the PayPal web site, where you only have to register for PayPal. After processing your payment you will be led back to the Gentleman Français site where you can finalize your order. You will receive a payment e-mail confirmation from PayPal and an order e-mail confirmation from the Gentleman Français.
To handle payments,the website uses Stripe, Apple Pay or Paypal services.
In the case of Stripe, all your payment details are encrypted to be sent directly to the Stripe payment gateway and are never stored on the Gentleman servers.
In the case of Apple Pay or Paypal, both sites already known your payment details. Hence, they are never transfered during a transaction on the Gentleman website.
Hence, the website site is compliant with PCI DSS requirements.
According to the shipper, the average delay of delivery is from 3 to 7 working days (except sundays and holidays).
However, during certain periods, in particular in sales period and in any other commercial period, the delays could be longer because of the largest number of orders to be delivered.
You can also track it by clicking the following link : ORDER TRACKING
Refund and return
In any case, please contact by email the customer service of the vendor of your product(s) (partner of the Gentleman Français) or directly the Gentleman Français at [email protected] if he is the vendor.
The returned products are verified by the logistic service. If it fill the preliminary criteria of the refund, your refund request will be treated and your bank account will be credited within 7 days after the validation of the vendor or the Gentleman Français (if he is the vendor).
You will receive an email informing you that you were refunded.
The Gentleman invites you to return product by sending it with registered mail or Colissimo or by any other means allowing you to bring a proof of the shipment. This proof of shipment must contain the following information: sender/recipient addresses, shipment date and a number/Id of the parcel.
My customer service
That’s why products and sales reviews are very important for the smooth running of the site. To leave a review, go to « My Account », then « My Orders » with your order number, then « Leave feedback ».
You can also access it by clicking on the following link : LEAVE FEEDBACK.
SUBMIT AN AD.
At the very least, you must specify your first name, last name and email address. You can also add a phone number that will not appear directly on the site pages. Please take special care in drafting the description as factually as possible. The price and location are not mandatory but greatly increase your chances of contact. The short description is the text displayed in search engines like Bing and Google. By filling it out, you increase the visibility of your ad.
The publication of an ad is free and lasts 30 days. However, there are paid options available to promote your ad or extend its lifetime. After clicking on “Publish Ad” button, you will be redirected to the cart to finish the payment. Once the payment is done, the option will be automatically activated once the ad is published.
However, the seller undertakes not to proceed with auctions between potential buyers.
– Save all your published classified Ads.
In both cases, you will receive an confirmation email with your identifiers.
You will then receive an email with a link to proceed to the change of your password.
According to the french law #78-17 of 6th January 1978, you have the right to access, modify and delete your data. To use this right, you are pleased to send us an email to [email protected] or to modify directly your data online.
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